Privacy Policy

1. Who we are

Concord Grain Trading FZCO, trade licence No. 43789, IFZA, is a company based at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. For privacy questions, contact info@concord-grains.com.

2. Information we collect

When you submit an enquiry, we may collect your name, company, email address, telephone number, requested commodity, volume, destination and any details you provide. Our hosting systems may also process limited technical data such as IP address, browser information and security logs.

3. How we use information

• To respond to enquiries and communicate about potential transactions.
• To prepare quotations, coordinate trade discussions and provide requested services.
• To protect the website, prevent misuse and maintain business records.
• To comply with applicable legal, regulatory and accounting obligations.

4. Legal grounds

Depending on the circumstances, we process information with your consent, to take steps at your request before entering into a business relationship, for legitimate business and security purposes, or to comply with legal obligations.

5. Sharing and international transfers

We do not sell personal information. We may share it only with service providers supporting our website or communications, professional advisers, counterparties when required to progress an enquiry, or public authorities where legally required. Because our business is international, information may be processed outside your country with appropriate safeguards and only where necessary.

6. Retention and security

We retain personal information only for as long as needed for the purpose for which it was collected, to maintain necessary business records or to meet legal requirements. We use reasonable administrative and technical measures to protect it, although no online transmission can be guaranteed completely secure.

7. Your rights

Subject to applicable law, you may ask to access, correct or delete your personal information, withdraw consent, or object to or restrict certain processing. Send requests to info@concord-grains.com. We may need to verify your identity before acting on a request.

8. Children

This is a business-to-business website and is not directed to children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy when our practices or legal requirements change. The latest version will always be published on this page with its revision date.